Frequently Asked Questions

Everything you need to know about your Bibigo favorites.

How are frozen items shipped to ensure freshness?

We ship our frozen products in insulated coolers packed with dry ice. This ensures that your Mandu, Kimchi, and other favorites stay at the optimal temperature throughout the delivery process.

Where can I find the nutritional information for Bibigo products?

Detailed nutritional facts and ingredient lists are available on each individual product page under the 'Nutrition' tab, as well as on the physical packaging of your items.

Do you offer international shipping?

Currently, BibigoUSA only ships to addresses within the contiguous United States. We are unable to ship to P.O. Boxes, APO/FPO addresses, or international locations at this time.

What is your return policy for perishable food items?

Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or if there are any issues with quality, please contact our customer service team within 24 hours for a refund or replacement.

Are Bibigo products gluten-free or vegan?

We offer a variety of products that cater to different dietary needs, including plant-based options. Please use the filters on our shop page or check the labels for specific allergen and dietary certifications.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.